Question 1

How can I get started with my walking tour?

Accepted Answer

Getting started is easy! Browse our selection of walking tours by destinations. Once you've found a tour that interests you feel free to email our team to chat about any additional queries you have or call us, once you're happy to proceed simply click "Book Now" and follow the secure booking process. Our team will be in touch to confirm your reservation and provide all necessary details.

Question 2

Are your walking tours suitable for all fitness levels?

Accepted Answer

We offer tours for various fitness levels, from leisurely walks to challenging treks. Each tour listing includes detailed information about difficulty level, daily distances, and terrain. We also offer beginner-friendly tours specifically designed for those new to walking holidays.

Question 3

What is included in the tour price?

Accepted Answer

Our tours are all-inclusive with no hidden extras. Tour include accommodation, breakfast, lunches and dinners, wine with dinners or non alcoholic drinks, private transfers to the trail and luggage transfers between accommodation, wow-mazing inclusions as outlined in the tour itineraries, park fees and professional guides to accompany you on the trails.

Question 4

Do I need travel insurance?

Accepted Answer

Yes, we strongly recommend comprehensive travel insurance for all our tours. For our international tours travel insurance is compulsory. Your insurance should cover medical expenses, trip cancellation, lost luggage, and emergency evacuation. We have partnered with Cover-More to provide travel insurance to our guests. To organise a quote please visit https://www.covermore.com.au/?affiliateCode=CMN0914.

Question 5

What safety measures are in place during the tours?

Accepted Answer

All our tours include detailed route notes, maps, and GPS tracks. We provide 24/7 emergency support throughout your journey. Accommodations are carefully selected for safety and comfort. We also provide comprehensive pre-departure information including weather conditions, terrain details, and emergency contact numbers.

Question 6

How far in advance should I book my tour?

Accepted Answer

For the best availability booking early is always best. Most tours are available to book at least 18 months prior. Booking are possible within 3 months of departure, however it will be on a request basis and subject to accommodation availability.

Question 7

What happens if I need to cancel my booking?

Accepted Answer

Our cancellation policy varies depending on how far in advance you cancel. Generally, cancellations made more than 60 days before departure receive a full refund minus a small administrative fee. Cancellations closer to departure may incur higher fees. Please refer to our terms and conditions or contact us for specific details.

Question 8

Do you offer group discounts?

Accepted Answer

Yes! We offer discounts for groups of 10 or more people booking the same tour. The discount varies by tour and season. Contact us with your group size and desired tour, and we'll provide a customised quote with applicable discounts.

Question 9

What equipment do I need to bring?

Accepted Answer

We provide a detailed packing list specific to your tour and destination after you book. Essential items include comfortable hiking boots, weather-appropriate clothing layers, a daypack, water bottle, sunscreen, and personal medications as well as clothes to change into for dinner.

Question 10

Are meals included in the tour packages?

Accepted Answer

Yes our tours are all-inclusive with no hidden extras. All tours include breakfast, lunches and dinners as outlined in our tour inclusions. Dinners will vary depending on the location but will either be included in the hotel restaurant or at local restaurants in the region. Wine is included with dinner each night or non-alcholic drinks for those who do not like wine. We advise drinking in moderation as we will be walking the following day.

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